Retail Business Area

Coop is once again investing in affordable prices, is committed to artisanal methods in its supermarkets and stocks the largest vegan and vegetarian range. The specialist formats boast impressive new store layouts while Jumbo, as the undisputed leader on the Swiss DIY and gardening market, combines the best of both worlds.

In 2022, the Coop Group generated net retail sales of CHF 19.9 billion, and its extensive network of supermarket sales outlets, their proximity to customers and their diverse and innovative product range proved a tremendous asset.

19 921

Net sales CHF million

2 242

Sales outlets

50 416

Employees

2 116 574

Sales area m2

Supermarkets and food formats

The Coop supermarkets generated net sales of over CHF 11.6 billion in 2022. With 960 stores, Coop has the densest network of sales outlets in Switzerland. In the 2022 financial year, 11 new sales outlets were opened and 6 closed. Coop implemented the new store concept 2025+ in a total of 42 supermarkets in 2022, bringing the total number of new-style supermarkets to 247.

Highlights from the food formats:

Non-Food specialist formats

The Coop Non-Food specialist formats generated net sales of over CHF 8.4 billion in 2022. The 18 different formats (counting Coop Mineraloel and Heizöl as one format) comprise 1 465 sales outlets and operations and 20 online shops. New shop designs were implemented at 57 sales outlets. The specialist formats are dedicated to omnichannel strategies and are investing in new, attractive shop designs and modern online shops. They have also been integrated into the new Supercard app, and access to their online shops has been simplified.

Details on these topics

Highlights from the Non-Food specialist formats:

Own-label brands and quality labels

At Coop, customers find the largest selection of national and international brand-name items in all price segments, with the focus on enjoyment, sustainability, regional produce, environment, good value and lifestyle. With independent quality labels, Coop is committed to a sustainable product range and works closely with independent organizations to promote sustainable development. The Naturaplan own-label sustainability brand, for example, is the largest organic brand in Switzerland. With Naturaplan, Coop looks consistently to the Bio Suisse bud label, including for processing and imports. For Naturafarm, Coop scores top marks on animal welfare. Oecoplan offers an environmentally friendly alternative to almost every conventional household, gardening, DIY or construction product. Coop is the world leader in marketing fairtrade organic cotton. It is also a leading retailer in Switzerland and worldwide as a provider of Fairtrade Max Havelaar-certified products.

Details on these topics
 

More Informationen

More information on Coop own-label brands

Specialist units

  • Purchasing & Logistics
    • Major challenges on the purchasing markets
    • Coop ensured product availability without any interruptions and kept price increases to a minimum
    • Integration of Jumbo distribution centres
    • Railcare gets its own new freight wagons for wagonload traffic
    • Maximizing customer benefit by overhauling the Service Level Agreement
    • Coop supports “Cargo sous terrain” while still in the planning permission phase
  • IT
    • Central IT retail systems have been migrated to the latest SAP S/4HANA product
    • Since early September, Building & Hobby and Jumbo have been combined on the new website jumbo.ch
  • Property
    • Coop adopts energy-saving measures owing to gas and electricity shortages
    • Nationwide shopping centres: Coop delights its customers with over 400 national, local and regional events held in shopping centres
  • Purchasing & Logistics
    • Major challenges on the purchasing markets
    • Coop ensured product availability without any interruptions and kept price increases to a minimum
    • Integration of Jumbo distribution centres
    • Railcare gets its own new freight wagons for wagonload traffic
    • Maximizing customer benefit by overhauling the Service Level Agreement
    • Coop supports “Cargo sous terrain” while still in the planning permission phase
  • IT
    • Central IT retail systems have been migrated to the latest SAP S/4HANA product
    • Since early September, Building & Hobby and Jumbo have been combined on the new website jumbo.ch
  • Property
    • Coop adopts energy-saving measures owing to gas and electricity shortages
    • Nationwide shopping centres: Coop delights its customers with over 400 national, local and regional events held in shopping centres

Additional services

  • Comprehensive quality management
    • Ensuring conformity with statutory provisions and label requirements across the entire own-label range
    • A total of 407 stores were successfully audited, in addition to the 2 000 or so internal quality-control audits conducted by Coop
    • 31 000 random samples from Food and Non-Food with over one million criteria tested
    • 31 000 food and non-food samples tested
    • In-depth consideration of how to guarantee the supply chain of critical raw materials in processed products
    •  

  • Exclusive benefits
    • Families benefit from loyalty programmes
  • Social commitment
    • Coop is safeguarding the future of the organic alpine dairy in Vals
    • Thanks to the cooperation with Tischlein deck dich and Schweizer Tafel over 5 000 tonnes of food are saved, filling around 25 million plates for people affected by poverty
    • Inclusion: around 150 people with impairments employed at Coop
    • Support for people in poverty with the “2xChristmas” campaign
    • Coop donates 50 000 francs to emergency aid in India
    • Partnership with the Swiss Red Cross
  • Advertising and communication
    • Coop member press publications increase readership and leadership
    • Coopzeitung Weekend well-established
    • Customer Service replies to over 600 000 enquiries
    • Media Unit responds to almost 2 000 media enquiries
  • Comprehensive quality management
    • Ensuring conformity with statutory provisions and label requirements across the entire own-label range
    • A total of 407 stores were successfully audited, in addition to the 2 000 or so internal quality-control audits conducted by Coop
    • 31 000 random samples from Food and Non-Food with over one million criteria tested
    • 31 000 food and non-food samples tested
    • In-depth consideration of how to guarantee the supply chain of critical raw materials in processed products
    •  

  • Exclusive benefits
    • Families benefit from loyalty programmes
  • Social commitment
    • Coop is safeguarding the future of the organic alpine dairy in Vals
    • Thanks to the cooperation with Tischlein deck dich and Schweizer Tafel over 5 000 tonnes of food are saved, filling around 25 million plates for people affected by poverty
    • Inclusion: around 150 people with impairments employed at Coop
    • Support for people in poverty with the “2xChristmas” campaign
    • Coop donates 50 000 francs to emergency aid in India
    • Partnership with the Swiss Red Cross
  • Advertising and communication
    • Coop member press publications increase readership and leadership
    • Coopzeitung Weekend well-established
    • Customer Service replies to over 600 000 enquiries
    • Media Unit responds to almost 2 000 media enquiries